Terms and conditions of shipping livestock


The Iamreefer.com store provides a service for shipping livestock (corals, fishes and invertebrates) to EU countries. The terms and conditions of shipping and receiving goods are final and not subject to further discussion.

All sold corals on the Iamreefer.com resource are one-of-a-kind (WYSIWYG), that is you are buying the very coral that you see on your monitor.

Don't forget that the color rendition of each monitor is individual, so the colors may differ from the reality to some extent.

All corals coming to us are thoroughly examined for parasites and treated with special agents (Coral RX). We try to prevent any kind of parasites from entering your systems, but we strongly recommend you, upon receipt of corals, to conduct additional control using such quality products as Coral RX, Fauna Marin The dip and DVH dip. Upon receipt, corals do not need to be acclimated; corals, after having been inspected and bathed with anti-parasite agents, can be immediately placed into your aquarium. 


Attention! The only criterion for acclimation is compliance with temperature standards during the inspection and baths. (The acceptable temperature is 24-26 °C.)

All fishes and invertebrates sold by us are properly quarantined and ready to be put into your aquarium. Acclimation of fishes and invertebrates is a mandatory process upon receipt of the parcel. We strongly recommend you to perform drip acclimation of all fishes and invertebrates received from us. This procedure is more time consuming but gives the best result and reduces stress in the living organisms.

All livestock are shipped by the UPS courier service guaranteeing that the living organisms come to you within one day. Shipments of live goods are carried out from Tuesday to Thursday in order to make sure that the parcel is not en route over a weekend! We also do not ship parcels on the eve of public holidays and other significant dates.

Attention! It is not possible to add to orders with live goods any equipment or other items not related to the live goods themselves.

You can specify a suitable delivery date, but no later than 10 days after placing the order.

You will be provided with the tracking number of your parcel on the day of shipment, which you can track on the website www.ups.com.

You can also choose the Pick Up From The Store option and come personally to the store for the hydrobiont you have bought. The maximum period for pick-up is 7 days.

The Iamreefer store is located at Ranna tee 46a, Tallinn, 12111, Estonia.

Each parcel is marked by us: this allows us to avoid confusion in case of group orders.

At the moment, we cannot automatically add hydrobionts after you have completed the order.

If you wish to add additional items to the original order, you can place a new order by selecting Pick Up From The Store in the delivery field and indicating the original order number.

In this case, the shipping cost will remain the same, and we will form one complete order for you.

For transportation, we use only quality double-bottom bags to prevent them from unsealing and leaking.

All living organisms are transported in special thermal boxes. Depending on the time of year, thermal boxes are equipped with either heating elements or cooling elements that are specifically designed for transporting live goods. We try to calculate the number of heating or cooling elements so that the temperature inside the thermal box is 23-25 ​​°C.

In case you have received the live goods with a lower temperature, do not panic. Immerse the received hydrobionts in bags into your aquarium and heat the bags up to the temperature in your aquarium (25-26 °C). After you have equalized the temperature, you can perform actions on acclimation of the hydrobionts.

                                                                      DOA (hydrobionts dead-on-arrival) terms.


We try to give you the best quality guarantee for the live goods!

In case of receiving dead hydrobionts, it is advisable to photograph them against a light background and send us a claim to the address livestock@iamreefer.com 

Corals are covered with a 72-hour warranty period, during which you have the right to send us a claim. 

Keep in mind that some corals need some time to open up after transportation and the stress they have suffered.

We ask you not to throw out the skeleton of the dead coral for 10 days. (We can always ask you to send us a new photo).

A 24-hour warranty period applies to fishes and hydrobionts, during which you have the right to send us a claim to the address livestock@iamreefer.com 

All disputes concerning the dead hydrobionts shall be resolved within 72 hours from the receipt of the claim. Our specialists will review your claim, and in case of a positive response, you will be proposed several ways as to how the problem can be solved:

- Obtaining a coupon for the next purchase at the cost of the dead hydrobionts.

- Refunding for the dead hydrobionts.

Attention! Refunds for transportation of live goods are not compensated.

The warranty conditions shall be deemed met, if the parcel was received by you in a timely manner (on the first attempt) from the courier.

The countdown of the warranty time shall start from the moment you have signed the parcel receipt document, which is entered into the UPS system.

If you do not comply with the above warranty conditions, the Iamreefer store will not assume any liability for the dead hydrobionts.

Since we position ourselves as a quality seller of live goods, we are always happy to help you regarding any questions related to the hydrobionts bought from us.

You can always consult with our experts by writing to the email address livestock@iamreefer.com 

We will try to answer all your questions and give you advice on the care of individual hydrobionts.

If you have any doubts before buying a specific hydrobiont, you can safely consult with our experts.

Our experts are always happy to assist you in the selection and compatibility assessment of hydrobionts in your aquarium

                                                                                  Shipping cost of Hydrobionts


Country

Order amount

1 eur – 299 eur

Order amount

300 eur – 599 eur

Free delivery


Estonia

25.90 eur

10.90 eur

Orders from 300 eur

Latvia

59.90 eur

39.90 eur

Orders from 600 eur

Lithuania

59.90 eur

39.90 eur

Orders from 600 eur

Finland

59.90 eur

39.90 eur

Orders from 600 eur

Austria

59.90 eur

39.90 eur

Orders from 600 eur

Belgium

59.90 eur

39.90 eur

Orders from 600 eur

Netherlands

59.90 eur

39.90 eur

Orders from 600 eur

Poland

59.90 eur

39.90 eur

Orders from 600 eur

France

59.90 eur

39.90 eur

Orders from 600 eur

Sweden

59.90 eur

39.90 eur

Orders from 600 eur

Germany

59.90 eur

39.90 eur

Orders from 600 eur

Denmark

59.90 eur

39.90 eur

Orders from 600 eur

Bulgaria

59.90 eur

39.90 eur

Orders from 600 eur

Spain

59.90 eur

39.90 eur

Orders from 600 eur

United Kingdom

59.90 eur

39.90 eur

Orders from 600 eur

Ireland

59.90 eur

39.90 eur

Orders from 600 eur

Italy

59.90 eur

39.90 eur

Orders from 600 eur

Greece

59.90 eur

39.90 eur

Orders from 600 eur

Portugal

59.90 eur

39.90 eur

Orders from 600 eur

Czech Republic

59.90 eur

39.90 eur

Orders from 600 eur

Hungary

59.90 eur

39.90 eur

Orders from 600 eur